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COVID-19 Sanitation & Safety Training
Developed by Florida Restaurant & Lodging Association to help restaurants and hotels reopen safely, and instill confidence in patrons and guests. View course information Alcohol Compliance/Responsible Vendor Training RCS Training provides Responsible Vendor Training for managers and employees. View course information Anti-Harassment Training Sexual harassment and workplace discrimination lawsuits are on the rise.Just one of these costly lawsuits can put you out of business. View course information CERTIFIED TRAINERS NEAR YOU RCS staff are AHLEI Guest Service Gold Certified Professionals, ServSafe® Alcohol Proctors,ServSafe® Food Manager Instructors and Proctors, and AllerTrain® Certified Master Trainers VIEW TRAINERS Instant ID Authentication for use on any mobile device Eliminates errors associated with manual age checks by automatically verifying that a buyer is of legal age and that an ID is authentic, reducing the risk of fines, loss of liquor license or criminal charges. More Information on course
Alcohol Compliance & Responsible Vendor Training
High Performance/Professional Development Training
Anti-Harassment Training
ServSafe® Food Manager Certification
SafeStaff® Employee Food Safety Certification
Allergen Certification

Would you like to speak with someone about one of the FRLA/RCS training programs? We can help!Call us now!

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Meet Our Professional Team Members

Christy Crump Director of Operations
Christy Crump Director of Operations
Mary Alford, Licensing and Regulatory Coordinator
Mary Alford Licensing and Regulatory Coordinator
Victor Konters
Victor Konters Senior Corporate Trainer
Leslie Batista
Leslie Batista Regional Training Manager Miami-Dade County
Jeana Kianvar
Jeana Kianvar Regional Manager East Central Florida
Erika Heffernan
Erika Heffernan Regional Manager - Key West
Rachel Chacon
Rachel Chacon Regional Trainer Manager Miami Dade County
Joelle Pittman
Joelle Pittman Regional Training Manager Space Coast
Jill Donnelly
Jill Donnelly Regional Manager - Central Florida
Luke Thomas Regional Manager North Central Florida
Amy Hackle
Amy Hackle Regional Manager Northwest Florida
Robin Barrera
Robin Barrera Regional Training Manager Broward/Miami-Dade Counties
Jason Maxham
Jason Maxham Regional Training Manager Tampa Bay
Pam Madamba
Pam Madamba Regional Training Manager Broward County
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Eileen Maxham Regional Sales Manager Tampa Bay, Suncoast & Nature Coast
Caitie Higginbotham
Caitie Higginbotham Regional Manager Florida Panhandle
Kelly Livingston
Kelly Livingston Regional Manager Southwest Florida
Stephanie Despreaux
Stephanie Despreaux Regional Sales Manager Southeast Florida
John Shermetaro
John Shermetaro Regional Manager Northeast Florida
Lorena Moreno Regional Sales Manager Miami Dade County
Steven Dick Regional Training Manager Palm Beach County

– We have over 150 years of combined training experience…

Founded in 1984, RCS Training is a subsidiary of the Florida Restaurant and Lodging Association (FRLA), and is Florida’s leader in providing risk management and regulatory compliance training programs to the state’s hospitality industry. Utilizing the SafeStaff®educational training materials and harnessing the resources of FRLA industry experts and former regulators, RCS Training is the largest and most respected firm of its kind in Florida.

RCS Training also offers professional development training, which is a unique, proven approach to staff education that improves performance and increases efficiency and effectiveness. Customized to fit any industry, RCS High Performance Training is conducted from a “manage up” perspective. RCS Training guides trainees through a process to set attainable goals, identify steps to reach those goals, recognize behaviors that hinder progress, and overcome fears that cause failure. High Performance Training is available throughout the United States as well as internationally.

Contact Us Via Phone 800-537-9863
Send us a message rcs@frla.org

Testimonials

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Initially, I signed up for RCS Training because my insurance company required it. It is no longer required, but I am retaining alcohol compliance training because it’s in the best interest of my business and staff.   www.margaux.com
Alex Litras
Café Margaux
RCS Training has been beneficial and has increased our employee’s knowledge of food safety, sanitation and the laws and regulations governing our restaurants.  
John Pinkerton
Former Risk Management Director, Hard Rock Café International
Lorena Moreno came to Seasalt and Pepper to lecture our employees on the Food Handler and Alcohol Training courses. Lorena was sensational, efficient, thorough, and made it so easy to understand all of the significant components behind maintaining a safe environment for our customers and our employees.
Billy Alonso
Assistant Manager, Seasalt & Pepper, Miami
We want to thank you for another great class – the best we’ve had in a long time. Thank you for encouraging others and reminding them how valuable they are. These classes have been a big help. My staff came back understanding how others see them and how they sell themselves.  
Donna Braxton
Pasco County Schools Cafeteria Manager
RCS provides a true, certified alcohol training program with superior support in many areas. I am convinced RCS is the best choice to reduce liquor liability risk and assault and battery incidents and claims for any size establishment.
Tony Davenport
Florida Hospitality Risk Advisors
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